Overview
This Refund Policy applies to all purchases made on indeicons.com and outlines the conditions for refunds, eligibility criteria, processing timelines, and procedures. We are committed to ensuring transparency and fairness in every transaction.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
Unused & Unworn
Items must be in their original condition, unused, unworn, and unwashed.
Original Tags
All original tags and packaging must be intact and attached.
Within 14 Days
Refund requests must be initiated within 14 days of delivery.
Proof of Purchase
A valid proof of purchase or order confirmation is required.
Non-Refundable Items
The following items are not eligible for refunds:
Sale Items
Products purchased during sales or at discounted prices.
Gift Cards
Gift cards and vouchers are non-refundable.
Final Sale
Items clearly marked as "Final Sale" at checkout.
Damaged Items
Items damaged due to misuse or normal wear and tear.
Please note: All sales are subject to our terms and conditions. Items that do not meet the eligibility criteria will not be accepted for refund.
Step-by-Step Refund Process
Follow these simple steps to initiate your refund:
Contact Support
Reach out to INDEICONS support with your order number and reason for refund.
Receive Approval
Our team will review your request and send you detailed return instructions.
Ship the Item
Securely package and ship the item back to our facility using the provided instructions.
Quality Inspection
Once received, our team will inspect the item to ensure it meets refund criteria.
Refund Processed
Your refund will be processed to your original payment method within 10 business days.
Refund Processing Time
After we receive your returned item, please allow 5 business days for inspection. Once approved, refunds are processed within 10 business days to your original payment method.
Please note that your bank or payment provider may take additional time to reflect the refund in your account. This timeline varies by institution and is beyond our control.
Mode of Refund
All refunds are issued to the original payment method used during purchase. This ensures security and proper transaction tracking.
Please note that shipping charges are non-refundable unless the item received was defective or incorrect due to an error on our part.
Exchanges
We offer exchanges based on stock availability. If you would prefer to exchange your item for a different size or color, please contact our support team. Exchanges follow the same eligibility criteria as refunds.
If the desired item is unavailable, we will process a full refund instead.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery. We may request photos or videos to verify the issue.
Once verified, we will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.
Contact & Support
Need help with a refund?
support@indeicons.comPolicy Updates
INDEICONS reserves the right to update this Refund Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed.
Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated policy.